Shipping policy
We want to get your order to you as quickly as possible. Here's everything you need to know about how we ship.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
- United States: 7–15 business days
- United Kingdom: 8–16 business days
- Canada: 10–18 business days
- Australia: 10–20 business days
- Rest of the World: 12–25 business days
Shipping Cost
We offer free worldwide shipping on all orders. No hidden fees at checkout.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package at any time through our website or the carrier's tracking page.
Delays
While we do our best to meet delivery estimates, delays may occasionally occur due to customs processing, weather conditions, or high demand periods (holidays, sales). These situations are beyond our control but we will always keep you informed.
Lost or Undelivered Packages
If your order has not arrived within the estimated timeframe, please contact us at support@highaul.com. We will investigate and either resend your order or issue a full refund.